Payment Methods And Tax

We accept credit, debit, and prepaid cards issued by the following networks:

We also accept PayPal-the most popular online payment method worldwide

When you place order with Paypal, you will be redirected to the PayPal payment page where you are required to log on to your Paypal account with your username and password. If Paypal does not support your currency, your payment will automatically be charged in US dollars.

We have 03 payment gateways: one in California, one in Canada and the other in Singapore. Therefore please be reminded that you can be charged international fee if your payment comes into our payment gateway outside US.

If you have some trouble making a payment, please see some helpful suggestions below:

Q: My payment won't go through, what should I do?

If you’re unable to pay with your debit or credit card:
1: Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
2: Check your credit or debit account balance for available funds.
3: Check whether your card is authorized or default online transaction limit is too low.
4: Try refreshing the page or logging completely out and then logging back in.
5: Start over with a new order instead of trying to pay for the same order over again.
6: If your payment is still declined, you may need to contact your bank.
As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.
7: Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a "guest".
8: Try using a different card.
9: Try through PayPal if you have a PayPal account.

If you‘re unable to pay with Paypal:
1: Check with Paypal to see if your account has a transaction limit.
2: According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).

 Tax Policy

United States:

1. Sales tax is automatically applied to orders shipped to states where sales tax is applicable. The rate and application of tax may vary based on local state laws.
2. The sales tax amount will be calculated and displayed during the checkout process before you finalize your purchase.

 
Import Taxes and Duties for EU Customers

When placing an order for delivery to a country within the European Union (EU), please be aware that your package may be subject to import taxes, duties, and customs fees upon arrival. These charges are determined by the customs authority in your country and are based on the value of the goods, including shipping costs.

Key Points:

1. Customs Duties: Import duties may apply to goods shipped from outside the EU. The rate of these duties depends on the type and value of the goods.
2. Value-Added Tax (VAT): In addition to customs duties, VAT will be applied to your order. The VAT rate varies by country within the EU and is calculated based on the total value of the goods, including shipping and any applicable customs duties.
3. Payment of Fees: These fees are not included in the total purchase price on our website and must be paid by the recipient at the time of delivery. The courier or postal service will collect these charges on behalf of the customs authorities.
4. Exemptions: Some goods may be exempt from import duties or VAT if the value is below a certain threshold. However, this threshold varies by country and type of goods.
5. No Tax Refunds: Please note that we are unable to process or offer refunds for any import taxes, duties, or customs fees paid to the authorities.

If you have any questions or concerns about potential fees, please contact our customer service team before completing your purchase via help@rwbzone.com.